How we fell for an affiliate scam

We were scammed out of few thousand dollars last month by a fake “affiliate”. Here’s how.

Summary

Like many other sites, we have an affiliate program that  offers 20% commission on any purchases done by customer’s referred by the affiliate. One fake “affiliate” have used stolen credit cards to buy our SQL Server backup software and we have sent real money to him as a commission.

More details

In Sep 2017  LUIS COLMENARES ANGEL (probably not a real name) with email edyelajandro_teran@outlook.es has signed up as our affiliate. In the period from 9/22/2017 to 10/27/2017 we had 27 purchases made by people that we thought he has refereed. We have transferred him a few thousand dollars as commission through PayPal when we started noticing that few of his clients filed chargebacks claiming “Unauthorized transaction”. We took a closer look at his account and became quite certain that all of these transactions were fraudulent and have used stolen credit cards. So basically all of the money we have received were fake, but we have paid him real money that we have little hope of getting back from PayPal.

What we did

People and banks are protected and it is usually a merchant like us who takes a loss on stolen credit cards. Without waiting for chargebacks we have refunded all the money for these 27 purchases. We have sent an urgent email about this fraud to PayPal. (And in their usual speedy manner they have replied that they will get back to us in 9 days). We have added CVV code to the page where we accept credit cards. We will be monitoring our affiliates much closer to make sure that they are real people and we won’t fall for this again. And we are writing this article to make other companies aware of this fraud.

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