Please make sure you are using the latest version (11.5.2) before contacting support
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Also see How to guide.
Go to community forum to get community support and have your questions answered.
Direct email tech support is only for users with active subscription.
For non-tech non-support questions email us at firstname.lastname@example.org.
All of this is available on My Account.
We do not offer phone support, but we answer all emails in under 24h on business days.