Privacy Policy

PRANAS.NET, CORP. ("Pranas.NET") located at 33 Mandon Ter, Hawthorne, NJ 07506, United States provides the following product and service ("Service"): SQLBackupAndFTP.

Our Privacy Policy explains what personal information is collected, why, how you can access and update it, how it is used and protected by Pranas.NET, its websites and Services.

What Data Do We Collect?

We collect the following information:

  • Basic registration information: first name, last name, email, and user's time zone
  • Additional data: address and company name, which the user may provide in their profile
  • Data required for license activation and usage: IP address and computer name
  • Data related to transactions through Stripe.com when purchasing a license (payment data is not stored directly by us)
  • Anonymous information about interaction with the website, including the use of cookies and web traffic analytics
  • If Web Logs are enabled: similar results of backup operations

How Do We Collect Your Data?

Your data is collected in the following ways

  • Directly from you when you register on our service and enter information in your profile
  • Automatically when using our website, through web server logs and Google Analytics
  • During license activation

How Will We Use Your Data?

We use the collected data for:

  • Ensuring the functioning and improvement of our service
  • Monitoring the use of licenses for our products
  • Communicating with you, including notifications about updates and offers
  • Analyzing the usage of our website to enhance user experience

How Do We Store Your Data?

Your data is stored in a secure environment:

  • In a SQL Server database using encrypted backups on AWS S3
  • Passwords are stored as hashes for additional security
  • All necessary measures are taken to protect data from unauthorized access

Marketing

When you use our Services, we send you emails. Some of them are a part of the service — like confirmation of password change, notification or service failure, notification of a service change or availability of a new product version, or to reply to or inform you of a support issue. You can not opt out of receiving these messages as they are part of the service. To stop receiving these messages you must discontinue using the service. Others are optional like our new features, blog posts or our promotions (never 3rd party). You may opt-out of receiving such email using the unsubscribe link provided in every such email.

What are your data protection rights?

You can update or remove your data in the "My Account" section of the service you are using or by contacting support. When you cancel your account, we delete all of the information related to your account. Note that while the information in our live system is deleted right away, for a limited time some of your data may remain in our backups.

We keep data only as long as it is necessary to provide our services. Where possible, we employ mechanisms that allow us to automatically remove data after it is no longer needed to offer our services.

What Are Cookies?

Cookies are small text files that websites save on your device when you visit a website. They are used to remember information about you and your preferences.

How Do We Use Cookies?

We use cookies for website authentication and for analyzing website usage with Google Analytics to enhance the user experience.

What Types of Cookies Do We Use?

We use cookies solely for authentication and the functioning of the website.

How to Manage Your Cookies

You can configure your browser to block or receive notifications about cookies from all or some websites. However, blocking cookies may affect the functionality of the website.

Privacy policies of other websites

Our privacy policy applies only to our website.

Compliance

We regularly review our compliance with our Privacy Policy. Please find a separate "PCI compliance" link on this website. We are fully GDPR compliant.

Changes to our privacy policy

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will notify you by email.

How to contact us

You can contact us via Support Forum or by visiting the Support page through Contact Us form

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