Please make sure you are using the latest version (12.4.16) before contacting support
Your question was probably answered before - start with the search:
Also see How to guide.
Go to community forum to get community support and have your questions answered.
Direct email tech support is only for users with active subscription.
For non-tech non-support questions email us at firstname.lastname@example.org.
All of this is available on My Account.
We do not offer phone support, but we answer all emails in under 24h on business days.
Pranas.NET dba SQLBackupAndFTP
18-23 Greenwood Dr,
Fair Lawn, NJ 07410 USA